1. Who we are
Orilla is a jewelry studio run by [your name], registered in the Netherlands under KvK [number], VAT [number], at [address]. You can reach us at hello@orilla.store.
2. The pieces
Every Orilla piece is made by hand in small numbers. That means small differences in texture, shape and finish from piece to piece, and from the photos. These are part of the work, not faults.
We show our pieces as honestly as we can, but colours can look different on different screens.
There are three kinds of pieces on the site:
- Ready to ship: finished pieces in stock, sent within [X] working days.
- Made to order: a collection piece made or sized for you after you order, ready in about [X] weeks.
- One of one: a piece designed with you and made only once. These follow the separate Commission terms.
3. Prices and payment
Prices are in euros and include VAT where it applies. Shipping is added at checkout.
Payments are processed securely by Mollie. We never see or store your card details.
If a price is clearly wrong because of a mistake on our side, we will let you know before we ship and you can cancel for a full refund.
4. Your order
Your order is confirmed when you receive our confirmation email. If a piece turns out to be unavailable, we will tell you straight away and refund you in full.
5. Shipping, returns and warranty
These are explained on their own pages: Shipping, Returns, and Care and warranty. They form part of these terms.
6. Ownership and risk
The piece is yours once it is paid for. We are responsible for it until it is delivered to you.
7. Our designs
All designs, photos, videos and texts on this site belong to Orilla. Please do not copy or reproduce them without asking us first.
8. Liability
Nothing in these terms limits your rights as a consumer under the law. Beyond those rights, we are not liable for indirect loss, and our liability is limited to the price you paid for the piece.
9. Complaints
If something is not right, write to hello@orilla.store and we will reply within [5] working days. If we cannot solve it together, EU customers can also use the European Commission’s Online Dispute Resolution platform. [Minko: check whether the ODR link is still required.]
10. Law
Dutch law applies. If you live in another country, you keep the protection that your own country’s consumer law gives you.
Last updated [date]. Questions? hello@orilla.store